- Frequently Asked Questions


What is

How are doctors selected for the network?

Why use only board-certified surgeons?

What is a Client Services Consultant (CSC)?

What questions should I ask a plastic surgeon during the consultation?


What is helps consumers in two ways: by providing thorough and accurate information about elective cosmetic medical and dental procedures, and by providing access to savings on professional services that can have a positive effect on their lives.

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How are doctors selected for the cosmetic surgery network? provides access to independent, board-certified physicians who have an average of more than 15 years of experience in surgical and non-surgical cosmetic medicine.

All of the surgeons in the network are certified by or are members of one or more of the following professional groups: the American Medical Association; the American Dental Association; the American Board of Plastic Surgery; the American Society of Plastic Surgeons; the American Board of Surgery; the American Board of Otolaryngology; the American Society of Aesthetic Plastic Surgery; the American College of Surgeons; the American Board of Facial Plastic and Reconstructive Surgery; the American Academy of Cosmetic Surgery; the American Board of Cosmetic Surgery; the American Academy of Otolaryngology — Head and Neck Surgery; the American Association of Oral and Maxillofacial Surgeons; the American Society of Maxillofacial Surgeons; the American Society of Ophthalmic Plastic and Reconstructive Surgeons; the American Academy of Dermatology; the American Board of Dermatology; the American Academy of Ophthalmology; the American Board of Ophthalmology; and the American Society of Liposuction Surgery.

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Why use only board-certified surgeons?
Using only board-certified surgeons ensures that every surgeon in the network has the training, qualifications, and experience necessary to perform plastic surgery procedures safely and skillfully.

Any physician with a medical degree can practice any kind of medicine in the state in which he or she is licensed. Physicians can take a weekend course in a cosmetic procedure and start performing it immediately, but this does not mean they have the experience-based training or knowledge that plastic and reconstructive surgery requires.

Board-certified physicians and surgeons have been evaluated and certified by the governing boards of their medical specialties as having the training and education required to perform medical procedures within that specialty. To give one example, doctors certified by the American Board of Plastic Surgery (ABPS) are certified in plastic surgery and have met the following requirements:

  • Earned a degree from an accredited medical school
  • Completed 3 years of general surgery
  • Completed 2 to 3 years of supervised residency in plastic surgery
  • Has at least 2 years of professional practice
  • Passed rigorous written and oral exams

Bear in mind that a physician or surgeon may be board certified but not in a specialty that deals with plastic, reconstructive, or cosmetic surgery. A board-certified cardiologist may not be the best choice for a face lift, just as a board-certified plastic surgeon might not be the best choice for performing a coronary bypass. However, there are areas of medicine that overlap. If you want a qualified surgeon for blepharoplasty (cosmetic surgery to the eyelids), you can trust your care to a board-certified plastic surgeon or a board-certified ophthalmologist (medical eye doctor).

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What is a Client Services Consultant (CSC)?
A Client Services Consultant is your NewImage exclusive personalized guide and companion through every phase of your plastic surgery procedure. Most Client Services Consultant have undergone one or more cosmetic procedures and understands your concerns more than anyone else. Shortly after you contact, your Client Services Consultant will get in touch with you to help schedule a free consultation with the board-certified physician of your choosing. When you meet your plastic surgeon, your consultant will join you, suggest questions to ask your doctor, and help you before and after your cosmetic surgery.

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What questions should I ask a plastic surgeon during the consultation?
Everyone has different concerns and goals. Your Personal Image Consultant will help you create a list of the most important questions to ask your doctor based on your specific situation and desired plastic surgery procedure. Everyone will probably have some different questions, but some of the questions you will likely want to ask are:

  • What are my choices in techniques and procedures?
  • What usually happens during the surgery?
  • How long does the surgery last?
  • How often do you perform this procedure?
  • What kind of anesthesia will you use?
  • Where will the procedure take place? (If the surgery will take place in the doctor's office, ask to see the surgical room. If it takes place in a freestanding surgical center, ask about the center's credentials.)
  • At what local hospitals do you have admitting privileges?
  • At what local hospitals are you on staff?
  • If the surgery will be performed outside of a hospital, what hospital will I be taken to if something goes wrong?
  • How much pain can I expect after plastic surgery?
  • What are the risks involved with this procedure?
  • What are the possible complications after plastic surgery, and how common are they?
  • How long is the recovery period after plastic surgery?
  • When can I return to work?
  • How long will my results last?
  • When can I schedule plastic surgery?
  • How involved in my care are you after surgery?
  • What happens if the results don't match my expectations?
  • May I talk to other people who have had this surgery with you, and do you have before-and-after pictures of plastic surgery procedures you have performed that I may review?

Website References:

American Society of Plastic Surgeons
American Society for Aesthetic Plastic Surgery
Humberto Palladino, MD

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